Who We Are

Freight World is a wholly Zimbabwean Shipping, Forwarding and Customs Clearing Organisation. The Organisation was established in 1991, we have steadily grown from a staff complement of 25 in 1998 and only 3 offices, to now employing over 100 employees with offices in all major cities and customs clearing ports in Zimbabwe, owning offices in beira and Johannesburg we are now ranked among the Top 5 Logistics organisations in the country.


To be the renowned and the most preferred freight logistics organization that provides efficient, effective and best possible freight logistics solutions.


To provide total quality freight logistics solutions.


Customer care
Individual respect

Key Success Factors


We boast of more than 150 years of combined senior management experience in shipping, forwarding, customs clearing and warehousing.

Staff Loyalty

We are a team that exists like a family. For this reason, we boast of unparalleled loyalty from all our staff members. This ensures we build stability within our organization.

Quality Management

Because we operate across frontiers, our management systems are international in character hence we are certified to the internationally acclaimed ISO 9001 Quality Management System.


Internationally, through agency agreements, we are linked by satellite to a highly efficient international network that offers electronic data interchange, cargo tracking and monitoring facility. In Zimbabwe, all our offices are fully computerized to enhance modern paperless operations. In addition to our cellphone network, we are on VoIP (Voice over Internet Protocol) all our clients need to do is to phone our Head office landlines and they are transferred to required extensions/ persons countrywide and even for Johannesburg and Beira office making communication easy and efficient.


We are wholly management and staff owned and 100% Zimbabwean, fully compliant with the laws of the country.


Our management is composed of professional highly seasoned and experienced personnel whose lifetime occupation has been freight and logistics.

Ben Mukandi

Executive Chairman

Founder member and Chief Executive Officer. Vastly experienced, started shipping career in 1976 with Manica Zimbabwe. Moved to Casalee Cargo in 1984 as Airfreight Exports Manager. Appointed Operations Manager in 1986. In 1988 appointed Operations Manager for international shipping company (AMI) headquartered in Belgium. Rejoined Casalee in 1990 as Operations Director. With the acquisition of the Casalee group by Manica, co-founded Freight World as a subsidiary of TSL. Led and negotiated the MBO of Freight World from TSL group.

Felix Nyaruwanga

Managing Director

Graduated from the University of Zimbabwe in 1991 with a Bachelor’s Degree in Business Studies Honors. Has been in the customs clearing and shipping industry for 16 years. Worked for the department of Customs and Excise for 3 years as senior examinations officer before joining the private sector. Has been with Freight World for 10 years rising through the ranks from Imports Controller to Operations Director in 2004. Very strong and versatile in Customs rules and regulations, valuation and tariff classification. Very good rapport with Freight World clients, suppliers and freight agents. Hands on operations person. Holder of a certificate of Finance for non-finance managers with the University of Zimbabwe and a certificate of Supervisory management from Success Motivation Institute. Holder of a Master’s in Business Studies Administration (MBA) with the University of Zimbabwe.

Paul Chawafambira

Sales Director

Started career at Manica Freight in 1980 as Surface Imports Clearing Clerk, rose to the level of Channel Controller, transferred to airfreight division in 1983. Joined Casalee Cargo as Imports/Exports Manager in 1986. Promoted to Projects Manager and handled various major projects After sale of Casalee to Manica in 1992, rejoined Manica as Imports/Exports Manager Joined Freight World as Projects Manager in 1994 Promoted to Projects/Sales Manager then to Marketing Director in March 1999